Returns Policy


At St James's House, we strive to ensure our customers are completely satisfied with their purchases. Our returns policy is designed to be fair and transparent, following UK Government requirements.

Eligibility for Returns

Faulty or Misdescribed Items: If you receive a faulty or misdescribed item, you are entitled to a full refund within 30 days of purchase.

Change of Mind: For online, mail, or phone purchases, you may cancel your order within 14 days of receiving it and return the items within another 14 days for a refund.

Conditions for Returns

Excluded Items: Items damaged by the customer or known to be faulty at the time of purchase are not eligible for a refund.

Original Condition: Items must be returned in their original condition, including packaging and any accessories.

Return Process

Initiate a Return: Contact us at or +44 (0)20 8371 4000 to initiate a return.

Return Address: St James's House, The Maple Building, 39-51 Highgate Road, London NW5 1RT

Refund Processing: Refunds will be processed within 14 days of receiving the returned goods.

Additional Information

Proof of Purchase: Ensure you provide proof of purchase when returning items.

Postage Costs: Customers are responsible for return postage costs unless the item is faulty or misdescribed.

Contact Us

For further assistance, please contact us at or +44 (0)20 8371 4000. We are here to help and ensure a smooth returns process.